Last updated: October 2020

Make a Claim

If something has happened and you need to make a claim, you can use our online claim form. This lets you seamlessly file claims from your phone – anytime, anywhere.

Provided we’ve got all the necessary documents we’ll process, assess, and pay your claim without delay, typically within 10 working days. Don’t worry, we’ll let you know if we need any further information or documents to help process your claim.

Reach out to us anytime


If you need to make an emergency claim, you can call us on 1300 UPCOVER. Be sure to have called ‘000’ for emergency assistance and support too.


If it’s not an emergency, find us on live chat during business hours, or email (for Delivery Insurance) or (for Individual Personal Accident Insurance) about a new or existing claim. To make a claim online use our easy online form.


Not sure which is the right level of cover for you? Find us on live chat or email You can also apply to cancel your existing policy by reaching out to us at


Want to get in touch about something else? We love a chat! Reach us by email at

To help us assist you, it's important that you

 Share your registered email address

 Understand what's covered

 Keep photos of the accident, proof of receipts and medical records

Keep reports from police